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Order Instruction

 SMARTGIFTS.com.hk  provides you with a simple and secure way to make orders, the customers will enjoy the shopping experience at SMARTGIFTS website.

Customer Service
1) Call us at (+852) 2191 2156
2) Send an enquiry to info@smartgifts.com.hk
3) Fax: (+852) 2191 2125

Order Flow
1)Chooses the items
   Customer chooses the gifts from our website.
   Please tell us your idea if your items are not listed on the website
2)Customer sends enquiry through Email or contact us at call us at (+852) 21912156
3)Quotation is sent according to the requirements
4)Deposit confirmation
5)Sample Approval
6)Mass Production
7)Balance payment paid
8)Delivery Arrangement

*All comments are welcomed.

How to select items and send enquiry

1.) Click the multiple items when browsing prducts

2)Click the "Send Enquiry" when reading the product details. 

3)Fill in the contact details and click "Submit"


Post -Sales Service
14 day Return Policy
If you are not satisfied with your purchase, you can return eligible items for an exchange or refund within 14 days of the day you receive.
Exchange service only valid for ex-factory damaged or defective.
Purchase must be returned in their original packing under new condition, other no exchange or refund will be offered.
Buyers pay return shipping fee if applicable.
Before return any item, you must message your request to our confirmation.
Customer Service Email Address: info@smartgifts.com.hk 

Maintenance and Other Post-Sales Service 
One year warranty for electronic consumer products, 
For further inquiries, please send your message to our customer service.
Customer Service Email Address: info@smartgifts.com.hk